ISO/IEC 20000-1:2005 Certification

ISO/IEC 20000–1:2005 defines the requirements for a service provider to deliver managed services. It promotes the adoption of an integrated process approach to effectively deliver managed services to meet business and customer requirements. For an organization to function effectively‚ it has to identify and manage numerous linked activities. Coordinated integration and implementation of the service management process provides the ongoing control‚ greater efficiency‚ and opportunities for continual improvement.  

ISO/IEC 20000–1:2005 recognizes that services and service management are essential to helping organizations generate revenue and be cost–effective. The ISO/IEC 20000 series enables service providers to understand how to enhance the quality of service delivered to their customers– both internal and external.

The ISO/IEC 20000 series draws a distinction between the best practices of processes‚ which are independent of organizational form or size and organizational names and structures. The ISO/IEC 20000 series applies to both large and small service providers and the requirements for best practice service management processes are independent of the service provider’s organizational form. These service management processes deliver the best possible service to meet a customer’s business needs within agreed resource levels‚ i.e. service that is professional‚ cost–effective‚ and with risks‚ which are understood and managed.

Benefits of ISO/IEC 20000-1:2005